Terms of service

Terms of Service

Effective Date: 13 August 2025

These Terms of Service govern your use of the website https://my-spc.co.uk and any related services provided by SPC Seasonings (“we”, “our”, “us”). By placing an order or accessing our website, you agree to be bound by these terms, our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree with these Terms, you may not use our services.

 

1. Business Information

SPC Seasonings
Registered Office: [Insert full UK registered address]
Place of Registration: England & Wales
Company Registration Number: [Insert if applicable]
VAT Number: [Insert if applicable]
Email: admin@my-spc.co.uk

 

2. Eligibility

You must be at least 18 years old to purchase from our website. By ordering, you confirm that you meet this requirement.

3. Registration, Accounts & Payments

• Customers may need to create an account to purchase from our website. You agree to provide accurate, current, and complete information and to update it promptly if it changes.
• You are solely responsible for maintaining the confidentiality of your account login details and for all activities under your account.
• We are not liable for any loss or damage arising from unauthorised access to your account caused by your failure to safeguard your credentials.
• Payments are processed by third-party payment processors. We do not store or handle your payment card information; such data is handled in accordance with the processor’s own Terms of Service and Privacy Policy.
• Payments cover the price of goods and shipping only. Any additional taxes, customs duties, or clearance fees are the customer’s responsibility.

 

4. Products & Descriptions

We aim to ensure product descriptions, pricing, and availability are accurate. However, we reserve the right to:

• Correct errors or omissions.
• Refuse or cancel orders based on incorrect pricing or stock issues.
• Withdraw or change products at any time without notice.

If you purchase from outside the UK, prices may be subject to currency exchange rate fluctuations and international transaction fees from your payment provider.

 

5. Duties and Taxes

• All international orders are subject to customs clearance in the destination country.
• You are responsible for verifying and paying any applicable duties, taxes, or fees.
• We do not handle customs clearance or pay duties on your behalf.
• If you refuse to pay duties or taxes, resulting in your order being held or destroyed by customs, we accept no liability and no refund will be issued.

 

6. Customised Products

“Build-a-Blend” and other customised or personalised products are made to your specifications and cannot be returned or refunded unless faulty or not as described. Please ensure all selections are accurate before placing your order.

 

7. Allergen & Food Safety Disclaimer

While we take care to list ingredients, our products may contain or come into contact with allergens. It is your responsibility to read all ingredient and allergen information before purchase and consumption.
We accept no liability for adverse reactions caused by allergen exposure where ingredient information was made available.

Products must be stored according to the instructions on their packaging. We are not liable for any deterioration in quality, safety, or taste due to improper storage after delivery.
All products should be consumed before their stated “best before” or “use by” date for optimal quality and safety.

 

8. Ordering & Payment

• Orders are confirmed only after full payment has been received.
• We accept payment via [list accepted payment methods].
• All prices are listed in GBP unless stated otherwise and include applicable VAT.

 

9. Delivery, Risk Transfer & Multiple Shipments

• Delivery is handled in accordance with our Shipping Policy.
• Risk of loss or damage passes to you upon delivery to the address provided.
• We must deliver goods within 30 days unless agreed otherwise in writing.
• If an order is shipped in multiple parts, each shipment may have its own delivery date and tracking number.

 

10. Returns & Refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms.
Perishable goods and opened food products are excluded from the standard 14-day cancellation period under the Consumer Contracts Regulations 2013.

 

11. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable laws.

 

12. Accuracy of Materials

The materials on our website are for general information only and are not intended as advice.
We do not guarantee that the information is accurate, complete, or current.
We may update or change content at any time without notice, and you are responsible for monitoring such changes.

 

13. Inaccuracies and Mistakes

Our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability.
We reserve the right to correct such errors and to cancel or update orders affected by them, without prior notice, except as required by law.

 

14. Third-Party Tools and Services

Our website may provide access to third-party tools or services over which we have no control.
These are provided “as is” without warranties, representations, or endorsements.
You use such tools at your own risk, and we recommend reviewing the third party’s own terms before use.

 

15. Use of Website

You agree not to:

• Use the site for unlawful or fraudulent purposes.
• Transmit viruses, spam, or harmful content.
• Harvest or misuse customer data.
• Copy, reproduce, or distribute site materials without permission.

 

16. Intellectual Property

All content on our website is owned by or licensed to SPC Seasonings and protected under copyright and trademark law. You may use it for personal, non-commercial purposes only.

 

17. Indemnification

You agree to indemnify, defend, and hold harmless SPC Seasonings, its affiliates, officers, employees, and agents from any claim, demand, loss, damage, or expense (including legal fees) arising from your breach of these Terms, violation of law, or infringement of third-party rights.
We reserve the right to assume the exclusive defence of any matter subject to indemnification, at your expense.

 

18. Limitation of Liability

To the fullest extent permitted by law, SPC Seasonings will not be liable for:

• Any indirect, incidental, or consequential losses.
• Allergen-related issues where ingredient information was provided.
• Losses caused by delays outside our reasonable control.

Our total liability for any claim shall not exceed the amount paid for the product in question.

 

19. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to strikes, natural disasters, courier disruptions, or government restrictions.

 

20. Links to Third-Party Sites

We are not responsible for the content or reliability of third-party websites linked from our site.

 

21. Amendments

We may update these Terms from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised Terms.

 

22. Termination

We reserve the right to terminate or suspend your access to our site or services for breach of these Terms.

 

23. Entire Agreement

These Terms, together with our posted policies, constitute the entire agreement between you and us.
Failure to enforce any provision is not a waiver of that provision.
We may assign our rights and obligations without restriction.
If any part of these Terms is found unenforceable, the remainder remains in effect.
These Terms do not create any partnership, joint venture, agency, or employment relationship.
Electronic acceptance of these Terms has the same legal effect as a signed contract.

 

24. Complaints & Dispute Resolution

If you have a complaint, please contact us at admin@my-spc.co.uk. We will attempt to resolve disputes internally. If unresolved, you may have the right to refer the matter to an Alternative Dispute Resolution (ADR) provider.

 

25. Governing Law

These Terms are governed by and construed in accordance with the laws of England, UK. You agree to submit to the exclusive jurisdiction of the courts of England.